Covid-19 Precautions:
If you are experiencing cold/flu like symptoms, cough, cold, sore throat or have been diagnosed with Covid-19 please phone reception for further information on (07) 5443 9455.
HOTDOC PAYMENTS:
We are now using HOTDOC Payments for the collection of fees asssociated with your Telehealth Consultation. Once your Telehealth Consultation has been booked you will receive a SMS/email requesting you to store your payment details on your HOTDOC app or through a link. This will eliminate having to followup with you after your appointment to get payment. This is our preferred method of payment.
CHANGES TO OPERATING HOURS:
As of 1 July 2024 we will be changing our operating hours. We are now closing the practice at 5.00pm rather than 6.00pm. Our after hours service "The National Home Doctor Service" or 13 SICK remains our after hours provider.
Billing Arrangements
In most cases, patients will be charged a fee for their consultation. A copy of our fee schedule and billing policy is included on this page. Patients will receive a portion of the fee when they claim the Medicare Rebate. There are certain situations in which your doctor may bulk bill a consultation. DVA Gold Card Holders consultations are billed directly to Veteran Affairs.
Please note that the reception staff can help you claim your Medicare Rebate through the practice. Eftpos, credit card and cash facilities are available for your convenience.
Fees
To see fees applying for consultations click here.
Vaccines
Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.
Appointments
Medicine On Second operates an appointment system. We are not a walk-in clinic. A standard appointment is usually adequate to deal with most health issues. Emergencies will always be given priority. If you are making an appointment for an insurance or employment medical, procedure or complex/ multiple medical problems, please book a longer appointment. Please ensure a separate appointment is made for each family member. Appointments are made at 10 minute intervals so you can normally expect to spend that long with your doctor. Patients/New Patients who do not give us at least 2 hours notice of not being able to attend their appointment may be charged a "Failed to Attend" fee of $85.00.
Telehealth Consultations
In some circumstances we may be able to offer you a Teleheath Consultation. If you have been diagnosed with COVID-19 or have cold/flu symptoms you will be eligible for a Telehealth Consultation. You may also be eligible for a Telehealth Consultation for repeat scripts and follow-up of test restuls. These are billed privately and are booked as a standard appointment. Please see our list of fees.
Receiving Results
It is the policy of this practice to have all patients return for a consultation for their results. Alternatively under certain circumstances we can offer a Telehealth appointment (which involves a fee) for you to obtain your results from your doctor.
Repeat Prescriptions
In order to monitor your health and fulfill our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications. You may be eligible for a Telehealth Consulation for a repeat prescription.
Interpreter Service
Whatever your preferred language, we can help you organize an interpreter to assist with any language barriers. We can arrange an interpreter for the hearing impaired through Deaf Connect.
Deaf Connect website https://deafconnect.org.au
Medicine On Second uses the Telephone Interpreter Service 1300 131 450 when required. We can organize an “over the phone” service or with 48 hours notice a “on-site” service.
Telephone Interpreting Services website https://www.tisnational.gov.au/
Sickness Certificates
A certificate may only be issued after an examination by a doctor, so an appointment is required for this.
Home Visits
Home visits are available for urgent cases & for regular patients whose condition prevents them from attending the surgery. They are generally done at the end of a session i.e. at the end of the day. We encourage our patients to phone for home visits in the morning, so the visiting doctor can arrange his times.
After Hours Care
Our after hours medical services are held in conjunction with National Home Doctor Service who are a fully accredited service. Their direct number is 13 74 25.
Please remember :- if you have a medical emergency , please telephone 000 for immediate emergency care.
Privacy Policy
All information at Medicine On Second is handled according to the present Privacy Act.
Please click here for details.
Patient feedback
Our goal is to provide a quality and caring service in a comfortable and happy atmosphere. Therefore if you have any concerns or suggestions, please phone or write to:
We genuinely wish to hear from you. From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services.
We believe that problems are best dealt with through the practice. Indeed, we want to know if you are concerned about any aspect of our service.
However, if you feel there is a problem you may wish to take outside, you may prefer to contact the Queensland Government Centre for handling complaints.
Office of the Health Ombudsman
PO Box 13281
George Street
Brisbane QLD 4003
Ph: 133 646
Email: info@oho.qld.gov.au
Website: www.oho.qld.gov.au
Waiting times…
Nobody likes to be kept waiting. Our staff are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of a medical practice means that doctors do sometimes run behind time. We sincerely regret any inconvenience caused to patients when we are behind with our appointments.
Please feel free to telephone our surgery to check whether your doctor is running on time. Also if you think you may require a longer appointment, please let reception staff know so they can book appropriately.